Customer Support

Please do not hesitate to contact me for any questions, comments or concerns.

1 FAQ's

1.1 Can I book an appointment on the days you are closed?

Most certainly! Just send us an email to [email protected] and we can make arrangements.

1.2 Can I make a custom order for large quantity of yarn/wool?

Absolutely! If you are making a project and need a specific yarn or wool in the same dye lot we will do our best to make this happen!

1.3 How fast is your shipping?

We ship by Canada Post expedited with tracking. As soon as we receive an online order, we will process your order usually the same day or within 24 hours.

1.4 What are your hours?

In the fall/winter months, we are open Thursday-Saturday from NOON to 5pm. However, if you are going to be in the area, we will take appointments on the days we are closed. Please email us at [email protected] to make arrangements.